FAQ: Board Game Garage
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How big is the Board Game Garage?

The bag's main compartment measures approximately 17.5 inches wide by 13 inches deep by 13 inches in height (45cm x 33cm x 33cm).

Last updated: July 06, 2017 08:21

Can the Board Game Garage hold ridiculously large and awesome games like Kingdom Death: Monster, Mechs Vs. Minions, Ogre Designer’s Edition, or Twilight Imperium?

Haha, no. Sorry. We’re not convinced those games were meant to be portable in their original boxes. Maybe in the future we’ll make an XL bag size for them. Meanwhile, we recommend re-packing the contents of those games using one of the many existing solutions so they can be carried in the Board Game Garage.

Last updated: June 20, 2017 07:20

Why is international shipping so expensive?

We've done our best to keep shipping to a minimum. Unfortunately, it’s not easy to offer a product like this to our overseas friends. We’ve got great partners to help with shipping and fulfillment, and we’ll be able to deliver to Canada, the European Union (including the UK and Switzerland), Norway, Australia, and New Zealand. Your pledge covers all duties and VAT!

We recommend teaming up with a friend and buying two Board Game Garages at the DOUBLE-UP! level to save on international shipping.

Last updated: June 20, 2017 07:20

What is your return / refund policy once my bag has been delivered?

We are so confident that you will love the Board Game Garage that we're offering a full refund if you decide it's not for you. Simply return it to us within 30 days of delivery and we will refund the purchase price.

Last updated: June 20, 2017 07:20

Is the Board Game Garage machine washable?

The rigid base makes the bag unable to be washed in a machine. If cleaning is necessary, we recommend hand washing with mild soap and air drying.

Last updated: June 20, 2017 07:20

Will the Board Game Garage be available at retail after the Kickstarter campaign?

Yes, at a slightly higher price and without the shipping subsidy we’re offering during the campaign. You’ll be able to buy it from our website at www.boardgamegarage.com.

Last updated: June 20, 2017 07:20

How do I buy 4 or more bags?

Backers who choose the DOUBLE-UP level can add a third bag for $74, which includes shipping. Anyone who wants a 4th bag or more may purchase them through the preorders store. Unfortunately, once we hit four or more bags our shipping costs go up dramatically and we must charge additional shipping fees.

Last updated: August 07, 2017 13:02

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://boardgamegarage.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://boardgamegarage.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://boardgamegarage.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://boardgamegarage.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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